This Privacy and Cookie Policy applies to
information collected and processed via the www.luxodoroil.com website and
associated Website customer service channels. We take your privacy very
seriously and therefore want you to know how your data is collected, used,
shared and stored. The Website is owned and operated by LUXODOR PERFUMES &
COSMETICS TRADING LLC company incorporated under the laws of the United Arab
Emirates.
By visiting the Website or supplying information
through its associated customer service channels, you are consenting to the
practices described in this Privacy and Cookie Policy and our Website Terms and
Conditions. Please note that our Privacy & Cookie Policy is updated from
time to time and that you will be bound by the most recent update of the policy
appearing on our Website. It is therefore your responsibility to continue to
check our Privacy and Cookie Policy for updates.
Information We May
Collect
We (and our authorized service providers)
collect information supplied by you via the Website or any of our Website
customer service channels including without limitation on the phone, via email,
We and such service providers also collect information when you visit our
Website or from third parties authorized to share your information with us. We
and our authorized service providers may collect some of this information even
if you are not a registered user or do not place an Order. This information may
include:
Contact and personal details such as: name,
delivery address, phone number, email address, billing and payment information,
date of birth, gift recipient details, gender, nationality.
Website statistical information such as: your
location, the URL you use to access the Website, your computer’s IP address and
domain type, which pages you visited, search terms you entered, items you
clicked on.
Transactional
information such as: Orders you placed, items you purchased, date and time of
Order as well as Orders you decided not to complete or items you placed in your
basket and discarded, preferences you have indicated to us, requested
personalization of items.
Information from third parties such as: couriers, payment providers or through the
Loyalty Program Information you supply to us via online or offline surveys,
competitions or product registration. Please note that your full payment card
details are captured only for the purposes of processing your transaction and
are not stored, sold or rented by us. Your full payment card details are not
available to our staff. All card transactions are managed by trusted, certified
and legally authorized partners who are responsible for ensuring that your
payment details remain secure during the payment process. Where you provide the
information of a third party to us, you are confirming that you have their
consent to do so.
How we use information: We (and/or the entities or companies listed in
the “Who may we share information with” section below) may use your information
including for the following purposes:
For any purpose associated with the processing
or fulfillment of your Order or to provide any service you request from us
To verify and execute financial transactions you
make through the Website, including procuring credit checks or performing fraud
detection
To assist you with your customer service queries
or provide information you have requested
To manage your account To provide you with a
personalized or improved shopping experience For analytical or statistical
purposes For marketing purposes including sending you newsletters or
promotional information about us and our partners unless you have opted out of
receiving such communications
To improve our service offering or Website To
combine it with information we already hold lawfully through other sources To
protect our rights, safety or the safety of others including for fraud
prevention For any purpose required by law or regulation
We may offer a Live Chat feature to assist you
with queries you may have. Where available we may record and store all chat
conversations. These transcripts are only accessed for customer service
purposes. Who may we share information with
We may share your information with any of the
following:
Our group companies Carefully selected third
parties with whom we have a relationship and who may contact you or utilize
your data only for reasons pre-agreed with us, including marketing Service
providers who perform services on our behalf, such as: payment processing,
information technology, Website maintenance, surveys and market research,
warehousing and logistics, couriers, advertising and marketing or any service
required to process your Order Our professional services providers such as:
legal, audit, financial and insurance advisers Any assignee, successor operator
or prospective purchaser of the Website or of us Any legal, regulatory, law
enforcement, government or municipal bodies Any gift recipient or provider of
any warranty in relation to your Order
Contacting Us and
Opting Out of certain communications.
If you have any queries about this Privacy and
Cookie Policy, you can contact us using any of the following methods: by
calling us or by emailing us at info@luxodoroil.com When you first
register with us you will be able to choose whether or not to receive marketing
communications from us or our carefully selected third parties. Whenever you
receive a marketing communication or newsletter from us (which may be by email,
SMS, push notification, telephone or direct mail), you will be given an
opportunity to unsubscribe. In addition, you can change your marketing
preferences at any time by contacting us as described above.
You may also request rectification of any
incorrect data displayed in your online Account by contacting us or in certain
cases, you may be able to directly amend certain information online.
Measures we put in place to protect your data.
Information you provide to us via our Website is
stored on secure servers. Any payment transactions carried out through our
Website will be encrypted using Secure Socket Layer technology. It is your
responsibility to keep any Website passwords or login codes issued to or chosen
by you, confidential.
We have implemented various steps to safeguard
the integrity of our information technology infrastructure, including by implementing
authentication, monitoring, auditing, and encryption technology. Security
measures have been integrated into the design, implementation, and day-to-day
operations of the Website as part of our continuing commitment to the security
of electronic content and the electronic transmission of information. Despite
such efforts, generally the transmission of information via the internet is not
completely secure and its security can never be guaranteed. Any transmission of
data via our Website is therefore carried out at your own risk.
Your data may be transferred to, and stored in
or outside, the United Arab Emirates. In submitting your data to us and using
our Website, you acknowledge that your data may be sent to countries with
differing levels of laws in the field of personal data protection. We require
all third parties to whom any personal data is disclosed to keep it secure,
treat it as confidential and use it only for the purposes agreed with us.
* All credit/debit cards details and personally
identifiable information will NOT be stored, sold, shared, rented or leased to
any third parties. * The Website Policies and Terms & Conditions may be
changed or updated occasionally to meet the requirements and standards.
Therefore the Customers’ are encouraged to frequently visit these sections in
order to be updated about the changes on the website. Modifications will be
effective on the day they are posted. * Some of the advertisements you see on
the Site are selected and delivered by third parties, such as ad networks,
advertising agencies, advertisers, and audience segment providers. These third
parties may collect information about you and your online activities, either on
the Site or on other websites, through cookies, web beacons, and other technologies
in an effort to understand your interests and deliver to you advertisements
that are tailored to your interests. Please remember that we do not have access
to, or control over, the information these third parties may collect. The
information practices of these third parties are not covered by this privacy
policy.