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Free Shipping Over 149$
Free Shipping Over 149$

FREQUENTLY ASKED QUESTIONS (FAQ)

SHIPPING

For United Arab Emirates we use Aramex delivery services and for worldwide we use DHL.

We are shipping whole over the world (except Turkey, Jordan, Lebanon, Syria, Egypt and Pakistan).

UAE shipping takes about 2-3 days from the day you ordered and for other part of world minimum 7- 9 working days. (Custom clearance approval is excluded and it depends on country wise rules and regulation).

Shipping will be free on purchase of above 100 USD or 15 USD will be charged.

Upto 4.5 kilogram of product can be shipped at time. If the order volume exceeds the 5 kg then it will be shipped separately and shipping charges will be share accordingly.

Yes. On the Checkout page please unselect the checkbox “Ship to the same address“. You then will be able to submit a shipping address that differs from your billing address.

Please contact luxodorperfume@gmail.com

PAYMENT METHODS

We are offering the you the following payment online methods:

  • Visa Card
  • Master Card
  • Cash on delivery (Only for UAE)

Yes. All payment data are transferred via Stripe and Telr with 360* F.R.I.S.K protection (i.e Froud and Risk Identification System and Knowledgebase).

Collection material can be done from Dubai, UAE only. If you want to collect it from our flagship store, please contact our service in advance.

We only provide premium quality fragrances oils which are basically made in Switzerlan, meaning the highest quality on the market. We receive our essences from longtime European partners, mainly in Givaudan. All fragrances are uncritical to apply on your skin and IFRA-compliant (International Fragrance Association).

Yes! We do have tester option which you can be able to select from main page which are chargeable.

We offer 10ml, 100 gram, 500 gram and 1 Kilogram.

RETURNS

No, We don’t have return policy for the oils

In this case, please contact to our representative and share (Email) the picture as soon as possible. We will make sure to find a proper solution.

REGISTRATION AND DATA SECURITY

We guarantee your data security. Here you can find our data security declaration, with an overview of which data we collect and for which purpose.

MY ORDER

If you order was successful, you will be referred to our Thank-You page and you will receive a confirmation via email.

No, But We have a sign up one time registration page checkout or you can check out as Guest, so you can submit your personal information in the same step you place the order

At the moment we usually do not offer this option, because of heavy service request. If you happen to have serious problems though, please make sure to contact our service at any time.

Yes. If your order is not being produced yet, this is possible. Please contact our service in this case within 18 hours of order placement. (Email ID)

In our frequently asked questions (FAQ) area you can find our most common questions and answers. How does the process of creating your own perfume work? How much does it cost and how long does the shipping take? Can I learn more about your money-back-guarantee? In this area we answer these and many more questions. If you do not find your answer in our FAQ are, please contact our customer service. We are happy to help you and we a looking forward to hearing from you!